Technical Service Representative

1 day ago


Chester, Cheshire, United Kingdom Proclinical Staffing Full time
Job Description

The Customer Support Analyst role involves providing high-quality technical assistance to global employees, particularly those in the EMEA region. The successful candidate will possess strong German language skills and excellent customer service abilities.

Key responsibilities include:

  • Assisting clients via various communication channels (phone, email, chat, or portal).
  • Resolving IT/application issues promptly and efficiently.
  • Maintaining accurate records in ServiceNow while adhering to SLA standards.

The ideal candidate will have:

  • Demonstrated German language proficiency (native or near-native level) and a willingness to learn additional European languages.
  • Outstanding customer service and technical problem-solving skills.
  • The ability to work variable shifts and commit to 50% on-site presence.

This position offers a salary range of $68,000 - $85,000 annually, reflecting the company's commitment to competitive compensation packages.



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