Technical Service Representative

2 weeks ago


Chester, Cheshire, United Kingdom GSF Car Parts Limited Full time

GSF Car Parts Limited is a leading automotive parts distributor seeking a Technical Service Representative to join our IT team. As a key member of our team, you will provide technical assistance to our employees and ensure that they have the necessary tools and support to excel in their roles.

About The Role

This is an exciting opportunity for individuals with experience in IT support or customer service to grow their career with a dynamic company. The ideal candidate will have basic knowledge of Windows operating systems, Office 365, and hardware troubleshooting.

The successful candidate will be responsible for providing first-level technical support to employees via phone, email, or the ticketing system. This includes accurately logging, prioritizing, and categorizing incidents and service requests in line with company policies and ITIL best practices.

Additionally, the Technical Service Representative will troubleshoot and resolve common IT issues, including hardware, software, and connectivity problems. They will also assist with routine IT tasks such as password resets, setting up user accounts, and installing standard software packages.

Key Responsibilities:

  • Incident Management:
    • Be the first point of contact for IT support queries from employees.
    • Troubleshoot and resolve common IT issues.
    • Escalate unresolved issues to second-line support or external vendors as required.
  • Service Requests:
    • Assist with routine IT tasks such as password resets and account setup.
    • Support employees in accessing core business systems.
  • Communication:
    • Keep employees informed about the status of their IT issues.
  • Documentation:
    • Maintain accurate records of all incidents and requests.

Requirements

To be considered for this role, candidates must have previous experience in an IT support or customer service role. A basic knowledge of Windows operating systems, Office 365, and hardware troubleshooting is also essential. Additionally, familiarity with IT Service Management (ITSM) tools and ticketing systems is highly desirable.

We offer a competitive salary range of £32,000 - £40,000 per year, annual salary reviews, and a comprehensive benefits package including 28 days holiday, life assurance, and perks at work.



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