Travel Service Representative
3 weeks ago
Job Title: Travel Service Representative
We are seeking an experienced Travel Service Representative to join our team in the Chester area. The successful candidate will be responsible for handling customer service enquiries, responding to calls and emails, and escalating queries to specialist teams as necessary.
The role offers a competitive salary of £22,500 - £24,000 per annum, plus benefits including 22 days' holiday (rising to 25) and a company pension scheme.
Key Responsibilities:
- Handle customer service enquiries via phone and email
- Escalate queries to specialist teams where necessary
- Provide resolutions and additional information to customers
- Administer amendments to bookings and extras at the customer's request
Requirements:
- Previous experience working in a customer service role
- Travel Industry or Holiday Industry Experience
- Excellent communication skills
- Computer Literacy
- Customer Care and complaint management experience
Commutable Areas: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside
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