Director of Membership Experience
1 week ago
Xcelerate Gyms is seeking a highly skilled and experienced individual to fill the role of Director of Membership Experience. This exciting opportunity will challenge you to drive sales, manage the front-of-house team, and deliver exceptional customer experiences.
Key Responsibilities:
- SUCCESSFULLY LEAD THE RECEPTION TEAM TO ACHIEVE DAILY AND MONTHLY TARGETS
- Achieve daily and monthly KPIs by effectively managing stock, sales, and customer feedback.
- Evaluate team performance and implement strategies for improvement.
- Drive sales through promotions and engage with potential customers to expand the customer base.
- Ensure all customers receive a positive experience at Xcelerate Gyms.
- Address customer feedback in a professional and timely manner.
About You
- You have 5+ years of experience in a related field, preferably in a fast-paced environment.
- You possess exceptional communication and interpersonal skills, both written and verbal.
- You are computer literate with proficiency in Microsoft Excel and Word.
- You have experience handling complaints and resolving issues professionally.
- You are performance-driven and thrive on working to targets.
The Ideal Candidate Will Have/Be:
- Exceptional Organisational Skills
- Able to Work in a Fast-Paced Environment
- Lead by Example
- Keen to Progress
Estimated Salary: £45,000 - £60,000 per annum
Location: London North
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