Membership Director

1 week ago


London, Greater London, United Kingdom KOKO Full time £80,000
Director of Membership

We are seeking a highly experienced and dynamic Director of Membership to lead the membership department of KOKO, our iconic live music venue and members' club. As the Membership Director, you will be responsible for developing and executing strategies to drive overall growth, aligning with the company's goals and objectives.

The ideal candidate will possess a deep understanding of the entertainment and hospitality industry, with exceptional leadership skills and a proven track record of successfully developing membership communities. You will play a pivotal role in shaping and delivering strategic objectives within Membership, collaborating closely with Events, Marketing, and Operations to achieve wider Company objectives.

KOKO is a state-of-the-art live music venue and members' club, spanning 50,000 square feet, with ambitions to deliver an unrivalled experience for live music fans. The House of KOKO is a new members' club, giving access to a stunning roof terrace, conservatory, dome cocktail bar, and other unique amenities.

Key Responsibilities:
  • Develop and lead a membership strategy supporting the company's targets and objectives.
  • Drive the development and execution of strategies for engagement, aligning with cross-functional teams.
  • Lead from the front, engaging in brand initiatives to elevate the membership experience.
  • Analyse market trends, competitive landscape, and member behavior to identify new areas for growth.
  • Manage and lead a high-performing membership department, supporting recruitment and performance management.
  • Strategically cultivate our offering and programming to ensure conversion of interest in the membership offerings.
  • Collaborate with marketing teams to create engaging messaging and encourage community building.
Requirements:
  • Extensive experience in a senior membership role, preferably at directors level, with a strong understanding of working towards both internal and external stakeholders.
  • Skilled in membership communications, ensuring clear, engaging, and consistent messaging.
  • Financially savvy, with experience managing P&L and ability to review business performance and make informed decisions.
  • Excellent understanding of, and passion for, the cultural landscape in London and beyond.


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