Club Membership Director

4 weeks ago


London, Greater London, United Kingdom Virgin Active Full time

At Virgin Active, we're passionate about delivering exceptional fitness experiences and inspiring our members to live an active life. As a key member of our team, you'll play a crucial role in leading our Front of House and Membership teams to ensure seamless service and sales.

Ambitious and results-driven, you'll support our General Manager and other Heads of Department to deliver a world-class customer journey through our clubs. Your key responsibilities will include driving membership growth, creating accurate sales reports, and developing strategies to increase penetration for our Personal Trainer programme.

With a strong operational understanding of managing a subscription-based business, you'll be able to effectively manage the club's membership performance, create weekly and monthly planners, and drive net growth. Your experience in people management will enable you to coach and motivate your team to achieve high standards of member satisfaction and retention.

This role is perfect for an experienced leader looking for additional responsibility and growth. As a senior manager in our club, you'll be a role model, inspiring and motivating others to achieve our goals.

We're looking for someone with a track record in meeting financial targets, who is confident in liaising with our membership base and can manage complaint escalations. You'll be a team player, always looking for ways to improve and inspire others, while having fun and doing the right thing.

About You

  • You have previous experience as a performance-led manager with a strong operational understanding of managing a subscription-based business.
  • You're experienced in people management, with a track record in meeting financial targets.
  • You're confident in liaising with our membership base and can manage complaint escalations.
  • You're a team player, always looking for ways to improve and inspire others, while having fun and doing the right thing.

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