Spa Membership Manager

3 weeks ago


London, Greater London, United Kingdom Bvlgari Hotel London Full time

As Spa Membership Manager at Bvlgari Hotel London, you will be responsible for driving and delivering Hotel brand standards in the Spa sales & reservations and fitness areas.

Key Responsibilities:

  • Establish an exclusive membership base and manage an effective retention programme.
  • Train, guide and mentor colleagues in each department to deliver outstanding five-star guest service.
  • Drive membership sales, maximising opportunities and ensuring sales targets are met or exceeded in accordance with the business plan.
  • Oversee the management of spa group bookings and VIP guests in conjunction with the Spa Manager.
  • Act as Duty Manager when assigned as part of the rota created by the Spa Director.


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