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Spa Operations Manager

4 weeks ago

London, Greater London, United Kingdom Bvlgari Hotel London Full time
Spa Manager - London

As a key member of the Bvlgari Hotel London team, you will be responsible for establishing an exclusive membership base and building strong guest relations. Your goal will be to drive and deliver Hotel brand standards while managing an effective retention programme.

You will oversee the on-going development and delivery of outstanding five star guest service in Spa sales & reservations and fitness areas by training, guiding and mentoring all colleagues in each department. Your focus will be on driving membership sales, maximising all opportunities and ensuring sales targets are met or exceeded in accordance with the business plan.

You will be responsible for the revenue of all business centres in the spa through effective scheduling, yield management and sales in the Spa reservations department. Additionally, you will assist with the management of an effective retail and guest supplies stock control system. You will also oversee the management of spa group bookings and VIP guests in conjunction with the Spa Manager.

This role will act as Duty Manager when assigned as part of the rota created by the Spa Director.