Spa Operations Manager at La Prairie

3 weeks ago


London, Greater London, United Kingdom La Prairie Full time
Main Responsibilities

As a full-time Spa Coordinator, you will play a key role in delivering an exceptional client experience at the La Prairie Spa in Harrods, London.

Key Areas of Focus
  • Performance & Sales: Drive the team to achieve individual paid Spa appointment targets, ensure achievement of Spa and Counter goals, and monitor appointment bookings to achieve occupancy targets.
  • Client Relationships: Enhance client knowledge, execute client development plans, promote clienteling tools, and guide Beauty Therapists in building clienteling mindsets.
  • People Management: Inspire, engage, and coach the team about Spa Services, motivate and care for the team to increase appointments and loyalty to the brand.
  • Spa Operations & Administration: Leverage VM teams to ensure the Spa is in line with VM guidelines, develop clear actions to improve Spa operations, and liaise with stakeholders for Spa maintenance.
Requirements
  • Qualified Beauty Therapist with minimum 5 years of experience in the retail industry and a minimum Level 3 qualification.
  • Strong client centric mindset with experience in establishing and growing client relationships, demonstrated experience in coaching and developing team members, and excellent retail operational skills and standards.
  • Experience in implementing and driving change and proficiency in languages such as English, with additional languages like Mandarin or Arabic being beneficial.


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