Luxury Spa Operations Manager

3 days ago


London, Greater London, United Kingdom Love Recruitment Limited Full time

We are seeking a highly skilled Duty Manager to oversee the day-to-day operations of our luxury spa, providing an exceptional experience for residents and guests.

As a key member of our team, you will be responsible for opening and closing the facility, delivering high-quality services, and maintaining the highest standards of customer service.

  • Main Responsibilities
    • Promote a thriving community within the spa by providing excellent customer service to residents and guests.
    • Oversee the day-to-day running of the spa, ensuring seamless operations and maintaining a luxurious atmosphere.
    • Actively seek new clients to grow your personal training and/or massage client base, contributing to the overall success of the spa.
    • Collaborate with the residential estate team to provide a first-class resident experience, enhancing our reputation as a leading luxury spa destination.
    • Provide Personal Training sessions to achieve site targets, driving revenue growth and exceeding expectations.

Requirements

  • A recognised qualification in fitness or a related field (REPs Level 3 preferred, Level 2 considered).
  • The ability to work independently with minimal supervision, demonstrating self-motivation and initiative.
  • Excellent interpersonal skills, enabling effective communication with colleagues, residents, and guests.
  • Previous experience in the luxury gym/spa/hotel market, possessing a deep understanding of the industry.
  • Desirable Attributes
  • First aid/Pool safety certification, adding an extra layer of expertise to your role.

Estimated Salary: £30,000 - £40,000 per annum, depending on experience.



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