Luxury Spa Guest Services Specialist

14 hours ago


London, Greater London, United Kingdom Sheraton Grand Hotel & Spa, Edinburgh Full time
About the Role
At Sheraton Grand Hotel & Spa, Edinburgh, we are seeking a highly skilled and customer-focused Spa Receptionist to join our team. As a key member of our spa reception team, you will be responsible for delivering exceptional guest service, ensuring seamless check-in/check-out processes, and driving revenue growth through effective sales strategies.

In this role, you will have the opportunity to work with a talented team of therapists and staff to provide world-class spa experiences to our guests. You will also be responsible for managing bookings, scheduling treatments, and maintaining accurate records.

We are looking for an individual who is passionate about delivering outstanding customer service, has excellent communication skills, and is able to work effectively in a fast-paced environment. If you are a motivated and enthusiastic team player who is excited about working in a luxury spa setting, we would love to hear from you

Key Responsibilities:
  • Deliver exceptional guest service, ensuring a warm and welcoming experience for all visitors
  • Manage bookings, scheduling treatments, and maintaining accurate records
  • Drive revenue growth through effective sales strategies, including upselling and cross-selling opportunities
  • Maintain a high level of product knowledge, staying up-to-date on spa offerings and promotions
  • Work effectively as part of a team, providing support and assistance as needed

About the Team
Our team at Sheraton Grand Hotel & Spa, Edinburgh is dedicated to providing world-class hospitality to our guests. We believe that every guest deserves an exceptional experience, and we strive to exceed their expectations in every way. As a member of our team, you will be part of a dynamic and supportive environment where your ideas and contributions are valued and respected.

What We Offer
As a member of our team, you can expect a competitive salary, along with a range of benefits and perks. These include:
  • A salary of approximately £18,000-£22,000 per annum, depending on experience
  • Discounted hotel rates for yourself and your family
  • A 20% food and beverage discount in Marriott hotels
  • Complimentary meal on duty
  • Laundry of your uniform
  • Ongoing training and development opportunities


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