Spa and Membership Operations Manager
4 weeks ago
Key Responsibilities:
As Spa & Membership Manager at Bulgari Hotel London, you will report to the Spa Director and be responsible for establishing an exclusive membership base. You will build strong guest relations and manage an effective retention programme, driving and delivering hotel brand standards.
Key Performance Indicators:
- Develop and deliver outstanding five-star guest service in Spa sales & reservations and fitness areas.
- Train, guide, and mentor colleagues in each department to ensure excellent service delivery.
- Drive membership sales, maximising opportunities and ensuring sales targets are met or exceeded in accordance with the business plan.
- Manage the revenue of all business centres in the spa through effective scheduling, yield management, and sales in the Spa reservations department.
- Oversee the management of spa group bookings and VIP guests in conjunction with the Spa Manager.
Additional Responsibilities:
Act as Duty Manager when assigned as part of the rota created by the Spa Director.
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Spa Membership Manager
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London, Greater London, United Kingdom Bulgari Hotel London Full timeJob Summary:The Spa Membership Manager will be responsible for building and maintaining an exclusive membership base at the Bulgari Hotel London. This role will involve establishing strong guest relations, managing a retention programme, and driving revenue growth in the Spa.Main Responsibilities:Establish an effective membership sales strategy and drive...
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Spa Membership Manager
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London, Greater London, United Kingdom Bulgari Hotel London Full timeJob SummaryWe are seeking a highly skilled Spa Membership Manager to join our team at Bulgari Hotel London. As a key member of our spa team, you will be responsible for establishing an exclusive membership base, building strong guest relations, and managing an effective retention programme.Key ResponsibilitiesDrive membership sales and maximise opportunities...
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Spa and Membership Operations Manager
4 weeks ago
London, Greater London, United Kingdom Bulgari Hotel London Full timeKey Responsibilities:As Spa & Membership Manager at Bulgari Hotel London, you will be responsible for establishing an exclusive membership base, building strong guest relations, and managing an effective retention programme. You will drive and deliver Hotel brand standards, ensuring exceptional five-star guest service in Spa sales & reservations and fitness...
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