Membership Engagement Manager

2 days ago


London, Greater London, United Kingdom Membership Bespoke Full time
About the Role

The Membership & Stakeholder Engagement Manager role is a high-profile opportunity that requires a senior membership professional to lead external engagement work and deliver an outstanding membership experience. This role is responsible for developing and implementing a stakeholder engagement strategy, managing stakeholder mapping, and preparing communications to stakeholders.

Key Responsibilities:

  1. Develop and implement a stakeholder engagement strategy that aligns with the organisation's overall aims and growth ambitions.
  2. Work with Senior Leadership Team to inform strategic development of membership benefits and marketing programmes.
  3. Provide input into update reports for workstreams, Advisory Group, Board, and other stakeholders.
  4. Gather and share relevant member best practice insights and case studies to drive change aligned with the organisation's objectives.
  5. Manage stakeholder mapping and prepare communications to stakeholders and respond to stakeholder enquiries.
  6. Be responsible for maintenance of effective CRM systems that enable and support the work and provide insights into member behavior and preferences.
  7. Arrange and attend regular member and stakeholder meetings and events, ensuring feedback and requests are recorded and actioned.
  8. Work with colleagues to secure sponsorship and resources for work in addition to membership income.
  9. Collaborate with colleagues to create and distribute collateral and content, including member insights and data, to provide thought leadership and progress priorities.
  10. Develop, maintain, and manage an effective and cost-effective strategy for member retention across the entire membership.
  11. Develop, maintain, and manage membership processes, including retention and renewals, working with colleagues across the organisation.
About the Company

Membership Bespoke is a recruitment business with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



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