Membership and Stakeholder Engagement Manager
3 weeks ago
Membership Bespoke is a leading recruitment firm specializing in membership-focused recruitment solutions. With over 10 years of experience, we have established ourselves as the most experienced membership-focused recruitment firm in the UK.
About the RoleWe are currently recruiting a Membership and Stakeholder Engagement Manager to join our team. As a key member of our team, you will be responsible for leading external engagement work and ensuring an outstanding membership experience for our clients.
Key Responsibilities- Develop and implement a stakeholder engagement strategy that aligns with our clients' overall aims and growth objectives.
- Work closely with senior leadership to inform the strategic development of membership benefits and marketing programs.
- Provide input into update reports for workstreams, advisory groups, and boards.
- Gather and share relevant member best practice insights and case studies to drive change aligned with our clients' objectives.
- Manage stakeholder mapping and prepare communications to stakeholders and respond to inquiries.
- Be responsible for maintaining effective CRM systems that enable and support our work, providing insights into member behavior and preferences.
- Arrange and attend regular member and stakeholder meetings and events, ensuring feedback and requests are recorded and actioned.
- Work with colleagues to secure sponsorship and resources for our work, in addition to membership income.
- Collaborate with the marketing and communications team to create and distribute collateral and content, including member insights and data, to provide thought leadership and progress priorities.
- Develop, maintain, and manage an effective and cost-effective strategy for member retention across the entire membership.
- Develop, maintain, and manage membership processes, including retention and renewals, working with colleagues across the organization.
- Experience of working with and building relationships with a diverse range of stakeholders, including senior figures.
- Experience of managing membership/accounts or equivalent.
- Proactive and enthusiastic with collaborative interpersonal skills.
- Strategic thinker with the ability to identify complex problems and proactively address them.
- Knowledge of the skills and talent landscape/HR is desirable.
- Understanding of and interest in UK national, regional, and local politics.
- Experience of working with government, education, and training providers, accreditation bodies, professional bodies, etc., on skills development is desirable.
- Strong communication and written skills.
To apply to this role, please send your CV. Due to the volume of applications, we are only able to contact successful applicants. If you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion.
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