Digital Customer Service Expert

10 hours ago


Doncaster, Doncaster, United Kingdom JS Recruitment UK LTD Full time
Job Summary

We are seeking a highly skilled and experienced Digital Customer Service Expert to join our team at JS Recruitment UK LTD. The successful candidate will be responsible for providing exceptional customer service, technical support, and training to clients in the digital education sector.

Key Responsibilities
  • Provide first-line support to customers requiring assistance with digital products
  • Respond to and resolve technical queries in a timely and professional manner
  • Support new customers with digital setup and provide remote training by phone and/or video conferencing
  • Ensure queries are dealt with in line with service level agreements
  • Provide internal support on digital products and training to members of other departments
Requirements
  • Exceptional customer service skills and professional telephone manner
  • Excellent IT skills - tech savvy
  • Ability to build positive relationships with customers
  • Strong listening and communication skills
  • Highly organised and able to meet deadlines
  • Problem-solving skills and a 'can-do' attitude
What We Offer
  • A competitive salary of £25,000 - £30,000 per annum
  • Free onsite gym and generous holiday entitlement
  • Critical illness cover and training opportunities


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