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Customer Service Representative
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About the Role
We are seeking a skilled Customer Service Advisor to join our dynamic Central Claims team in Doncaster. As a Customer Service Advisor, you will be responsible for delivering a fast and efficient service to insurers and customers, ensuring accurate administration of customer files, and handling telephone and email enquiries within the contact hub.
About You
To excel in this role, you will have excellent customer service and communication skills, the ability to multitask, good organisational skills, and the ability to work in a fast-paced environment. A professional telephone manner and the ability to communicate effectively via email are also essential.
Key Responsibilities
- Deliver a fast and efficient service to insurers and customers.
- Ensure accurate administration of customer files.
- Handle telephone and email enquiries within the contact hub.
- Efficiently deploy claims based upon a geographical area.
- Work to targets to achieve team and individual goals.
About Steer Automotive Group
Steer Automotive Group is a growing automotive repair business that values excellence, integrity, and innovation. We are committed to delivering exceptional customer service and providing our customers with an expert and personal experience.
