Customer Service Representative

2 weeks ago


Doncaster, Doncaster, United Kingdom EE Full time
Role Overview

We are seeking a skilled and enthusiastic individual to join our Sales Team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer experiences, enhancing digital lives, and delivering EE solutions that meet customers\' needs.

Responsibilities
  • Deliver outstanding customer service through phone-based interactions, ensuring customer satisfaction and loyalty.
  • Discuss and recommend EE products and services that align with customers\' requirements, building strong relationships and trust.
  • Collaborate with internal teams to resolve customer issues, providing seamless support and ensuring customer retention.
  • Stay up-to-date with EE\'s product offerings, promotions, and services to effectively communicate value to customers.
What We Offer
  • A competitive starting salary, rising to ≈£24,064 after 8 months, plus performance-based incentives and bonuses.
  • Substantial discounts on EE and BT products, including mobile and broadband, saving you hundreds of pounds annually.
  • Opportunities for career development and growth within EE, with a focus on employee well-being and success.
  • Season Ticket Travel Loan, enabling you to pay for travel expenses upfront, making a real difference.
  • Volunteering days, allowing you to contribute to your local community and make a positive impact.
  • Optional Private Healthcare and Dental coverage, protecting you and your loved ones.


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