Customer Service Experience Specialist

5 days ago


Doncaster, Doncaster, United Kingdom Direct Line Group Full time

At Direct Line Group, we're on a mission to provide expert and personal customer experiences.

We're looking for passionate individuals who can make it clear that our customers' values are in safe hands. Our salary package starts from £23,400.

You'll have the opportunity to earn an additional bonus between £1,200 to £3,600 per annum for sales roles (dependent on the role and your performance).

Key Responsibilities:

  • Taking calls, helping with renewals, making amendments, or finding the right motor or home insurance product for our customers.
  • Supporting our customers, working to targets to achieve team and individual goals.

Our Culture:

We value diversity of background and thinking as a big strength in our people. We're committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

Benefits:

  • 9% employer contributed pension
  • 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback

Flexible Working:

We offer a 'best of both worlds' approach, combining connection and flexibility through a hybrid model. Most colleagues will spend 2 days a week in the office.


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