Customer Service Expert
6 days ago
At JD Group, we're on a mission to make the outdoors more accessible and enjoyable for everyone. As a Store Colleague, you'll play a crucial role in delivering exceptional customer service and creating an unbeatable shopping experience.
About UsOur company, GO Outdoors, focuses on innovation and authenticity while keeping customer expectations at the forefront. We offer a Members Card scheme that helps people explore the great outdoors, whether it's walking, camping, cycling, or fishing.
Our larger format stores feature unique product areas and displays, showcasing strong exclusive brands like Hi-Gear, North Ridge, and OEX. Additionally, some of our stores have specialist sections for fishing and equestrian, leveraging off the expertise of Fishing Republic and Naylors.
Job DescriptionAs a Customer Service Expert - Outdoor Retail, you'll be responsible for:
- Making GO an unbeatable place to shop through delivering exceptional service with customers at the heart
- Delivering exceptional store standards by following processes, policies, and principles
Key duties include engaging customers, supporting a culture of exceptional customer service, and playing your part in creating a safe and compliant operating environment. You'll also need to keep up-to-date with product knowledge training to pass on information to customers.
Required Skills and QualificationsWe're looking for a great role model who supports colleagues by mentoring and sharing knowledge. You should have excellent verbal, listening, and written communication skills, as well as experience prioritizing workload to achieve team goals and objectives.
- Passion for customer service and a proven record of delivering excellence
- Knowledge of local market trends, competitor activity, and ability to identify local community growth opportunities
We offer incremental holiday allowance, staff discount on JD Group and other brands, discounted membership at JD Gyms, and personal development opportunities to learn and develop at work.
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