Front Desk Associate
4 weeks ago
We are seeking a friendly and energetic Receptionist to join our team at Valor Hospitality Europe in Birmingham. As the first point of contact for our guests, you will be responsible for providing a warm and welcoming experience, answering questions, and offering information about our hotel services and facilities.
Key Responsibilities:
- Provide exceptional customer service to our guests, responding to their queries and concerns in a professional and courteous manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments.
- Process payments, handle cash and credit transactions, and maintain accurate records.
- Assist with room maintenance, reporting any issues or concerns to the relevant departments.
- Collaborate with the hotel team to ensure seamless operations and excellent guest experiences.
Requirements:
- Previous experience in a hotel or hospitality environment, preferably in a reception or customer service role.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Basic math skills and accuracy when handling cash and credit transactions.
- Ability to work a range of shifts, including evenings, weekends, and public holidays.
- Flexibility to adapt to changing situations and priorities.
What We Offer:
- Competitive hourly rate.
- Opportunities for career growth and development within the company.
- Exclusive discounts for team members and their families.
- Access to our Employee Assistance Programme, providing free confidential advice and support.
- A range of benefits and perks, including meal discounts, cycle-to-work schemes, and refer-a-friend bonuses.
About Valor Hospitality Europe:
We are a leading hospitality company operating 34 hotels across the UK, with a focus on delivering exceptional guest experiences and providing opportunities for career growth and development. Our team is passionate about hospitality and committed to making a difference in the lives of our guests and colleagues.
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