Multifaceted Front Desk Associate

2 days ago


Birmingham, Birmingham, United Kingdom Accor Full time

**About Us**

At Accor, we pride ourselves on delivering exceptional guest experiences. Our commitment to diversity and inclusion is at the forefront of our recruitment process.

**Job Summary**

We are seeking a highly skilled and enthusiastic individual to join our team as a Multifaceted Front Desk Associate. As a key member of our reception team, you will be responsible for providing top-notch customer service, building meaningful relationships with guests, and maintaining a professional demeanor at all times.

**Key Responsibilities:**

  • Welcome and assist guests in a friendly and efficient manner
  • Foster loyalty and retention through personalized interactions
  • Prioritize guest relations and anticipate their needs
  • Handle feedback and concerns in a professional and empathetic manner
  • Maintain the brand image and ensure a seamless guest experience
  • Inform guests of hotel services and amenities
  • Assist with food and beverage service, including ordering and serving
  • Handle administrative tasks, such as check-in and check-out procedures

**What You'll Gain:**

  • Career development opportunities through training and mentorship
  • Access to employee benefits and perks
  • A dynamic and welcoming work environment
  • A team-oriented culture that values diversity and inclusion

**Our Commitment to Diversity & Inclusion:**

We are an inclusive company that strives to attract, recruit, and promote diverse talent. Our goal is to create a workplace where everyone feels valued, respected, and empowered to succeed.



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