Customer Service Operations Specialist
1 week ago
VANITY GROUP, an Australian owned holding company with a focus on luxury retail fashion, skincare, and lifestyle brands, is seeking a highly skilled Customer Service Operations Specialist to join their team.
Job Summary
The ideal candidate will have a strong background in customer service, logistics, and order processing. They will be responsible for managing the end-to-end customer support function, ensuring timely resolution of service issues, complaints, and claims within agreed service level agreements (SLAs).
Key Responsibilities
- Collaborate closely with the APAC sales team to ensure exceptional customer service for VANITY GROUP's hotel clients.
- Communicate effectively with internal stakeholders to maintain accuracy and consistency in all relevant tasks.
- Manage the returns process, adhering to relevant approval processes.
- Provide high-quality track and trace services to clients.
- Resolve service issues, complaints, and claims within agreed SLAs.
- Work closely with freight forwarders, 3PL warehouse, and transport to follow client orders from end to end.
- Assist Sales and Account Managers with ad-hoc orders, ensuring seamless processing and delivery.
Requirements
- A minimum of 2-3 years' experience in order processing and customer service environments.
- Demonstrable experience in ERP systems for customer service.
- Strong conversational skills, attention to detail, and active listening abilities.
- Ability to prioritize multiple deadlines and showcase problem-solving effectiveness.
- Working knowledge of SAP or similar systems is desirable.
About VANITY GROUP
VANITY GROUP was established in 2011 and is dedicated to elevating hotel amenities through best-in-class partnerships. The company offers a range of benefits, including hybrid working conditions, flexible start and finish times, daily stocked snacks, generous discounts, birthday leave, and more.
Estimated Salary: $65,000 - $85,000 per annum
This role provides a unique opportunity to work with a dynamic company that values innovation and excellence in customer service. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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