Customer Service Operations Specialist

1 week ago


London, Greater London, United Kingdom Meriton Group Full time

VANITY GROUP, an Australian owned holding company with a focus on luxury retail fashion, skincare, and lifestyle brands, is seeking a highly skilled Customer Service Operations Specialist to join their team.

Job Summary

The ideal candidate will have a strong background in customer service, logistics, and order processing. They will be responsible for managing the end-to-end customer support function, ensuring timely resolution of service issues, complaints, and claims within agreed service level agreements (SLAs).

Key Responsibilities

  • Collaborate closely with the APAC sales team to ensure exceptional customer service for VANITY GROUP's hotel clients.
  • Communicate effectively with internal stakeholders to maintain accuracy and consistency in all relevant tasks.
  • Manage the returns process, adhering to relevant approval processes.
  • Provide high-quality track and trace services to clients.
  • Resolve service issues, complaints, and claims within agreed SLAs.
  • Work closely with freight forwarders, 3PL warehouse, and transport to follow client orders from end to end.
  • Assist Sales and Account Managers with ad-hoc orders, ensuring seamless processing and delivery.

Requirements

  • A minimum of 2-3 years' experience in order processing and customer service environments.
  • Demonstrable experience in ERP systems for customer service.
  • Strong conversational skills, attention to detail, and active listening abilities.
  • Ability to prioritize multiple deadlines and showcase problem-solving effectiveness.
  • Working knowledge of SAP or similar systems is desirable.

About VANITY GROUP

VANITY GROUP was established in 2011 and is dedicated to elevating hotel amenities through best-in-class partnerships. The company offers a range of benefits, including hybrid working conditions, flexible start and finish times, daily stocked snacks, generous discounts, birthday leave, and more.

Estimated Salary: $65,000 - $85,000 per annum

This role provides a unique opportunity to work with a dynamic company that values innovation and excellence in customer service. If you are a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...


  • London, Greater London, United Kingdom Spider Web Recruitment Ltd Full time

    Job SummaryWe are seeking a highly organised Customer Service and Operations Specialist to join our dynamic team in London. This role will be the linchpin between our customers and internal teams, providing exceptional service and ensuring seamless order processing.


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that believes in the power of community. Our mission is to build homes and deliver services that enable everyone to thrive. At Places Leisure, we're changing lives by creating active places and healthy people.We're not your typical company. We apply our core philosophy to our people as well as our...


  • London, Greater London, United Kingdom First People Recruitment Full time

    Job Title: Customer Service Operations SpecialistWe are seeking a highly skilled Customer Service Operations Specialist to join our team on a long-term temporary assignment in Newcastle.About the Role:This is an exciting opportunity to work with an international leader in household products, where you will be responsible for managing customer accounts,...


  • London, Greater London, United Kingdom Budweiser Brewing Group UK&I Full time

    PerfectDraft Customer Service TeamWe are seeking an exceptional CUSTOMER SERVICE OPERATIONS SPECIALIST to join our PerfectDraft team in London.About Us:Budweiser Brewing Group UK&I is a leading global brewer committed to bringing people together for a better world. We value diversity and equality, and we encourage women, people of colour, LGBTQ+ individuals,...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We're seeking a talented Reception and Customer Service professional to join our team at Leisure (Operations). As a Placemaker, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our leisure centers.About the Role:You'll be the first point of contact for our members and customers, providing a warm and...


  • London, Greater London, United Kingdom Pin Point Recruitment Full time

    Sales Processing Coordinator Role Summary:We are seeking a highly skilled Customer Service Operations Specialist to join our client, a leading manufacturing company based in Bedford.The ideal candidate will have experience working within customer service or sales within a manufacturing company and be proficient in using SAP or similar systems.Key...


  • London, Greater London, United Kingdom Kone México Full time

    Job Overview:We are seeking a highly skilled Customer Service Operations Specialist to join our team at Kone México.About the Role:This is a permanent position, working Monday – Friday, from 07:00 - 15:30. The successful candidate will be responsible for managing incoming requests via telephone and email, as well as supporting supervisors/Area Service...


  • London, Greater London, United Kingdom Genflow Full time

    At Genflow, we empower emerging influencer brands to set the standard in social media engagement. With a proven track record of driving thousands of pounds in sales within minutes, our clients are redefining the lifestyle, beauty, and fitness market.We're seeking an experienced Customer Service Operations Specialist to join our team and provide top-notch...


  • London, Greater London, United Kingdom Motability Operations Full time

    About Motability OperationsMotability Operations is a unique organisation, combining a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK.Company OverviewWe are the largest car fleet operator in the UK, purchasing around 10% of all...


  • London, Greater London, United Kingdom PAIGE Full time

    Customer Service SpecialistWe are seeking a highly motivated and customer-focused individual to join our PAIGE team as a Customer Service Specialist. In this role, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our clients.Key Responsibilities:Assist and interact with customers in a warm...


  • London, Greater London, United Kingdom Motability Operations Limited Full time

    We are seeking a highly skilled Technical Operations Specialist to join our team at Motability Operations Limited. This role offers an excellent opportunity for someone with a strong background in technical operations, cloud computing, and infrastructure management to help us deliver high-quality solutions that meet the needs of our...


  • London, Greater London, United Kingdom Kurt Geiger Full time

    We're Looking For: A highly motivated and customer-focused individual to join our team as a Customer Service Specialist.About the Role: As a Customer Service Specialist, you will be responsible for ensuring the highest standards of customer service are maintained at all times. This includes handling customer queries, resolving issues, and providing...


  • London, Greater London, United Kingdom Leisure (Operations) Full time

    We are Places for People Group, a social enterprise that prioritizes community development and employee satisfaction. Our mission is to create active places and healthy people, where everyone can thrive.In this role, you'll be part of our Leisure team, supporting Tooting Bec Lido and multiple Leisure Centres within Wandsworth. As a Reception and Customer...


  • London, Greater London, United Kingdom Chip UK Full time

    **About Chip UK**We are a fintech company that is revolutionizing the way people save and invest. Our mission is to build wealth for our generation.We started out in 2017 as a clever app to help people save without lifting a finger. Today, we're building the wealth app for our community, giving them one place for saving and investing.We're giving customers...


  • London, Greater London, United Kingdom Axiom Personnel Full time

    Axiom Personnel is seeking a skilled Customer Service Specialist to join their team. This role involves working in a fast-paced environment, providing exceptional service to customers and building strong relationships with clients.• Process customer orders efficiently• Provide administrative support to ensure smooth day-to-day operations• Handle phone...


  • London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    **Job Description**Konversational is a boutique consultancy delivering cutting-edge ServiceNow solutions. We are looking for a skilled Principal Technical Consultant to lead our technical implementations.In this role, you will develop expertise in ServiceNow's Customer Service Management (CSM) products, certified ITSM and CSM Implementation Specialist...


  • London, Greater London, United Kingdom Marks & Spencer Plc Full time

    Job OverviewMarks & Spencer Plc is seeking a skilled Customer Service Specialist to join our team. This role involves providing exceptional customer service and support in our store.Key Responsibilities:• Welcome customers with a smile and maintain eye contact, using greeting techniques to deter theft.• Support other areas within the store as needed,...


  • London, Greater London, United Kingdom Charles Tyrwhitt Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Charles Tyrwhitt's Jermyn Street store. As a key member of our sales and operations team, you will be responsible for delivering exceptional customer service, managing customer relationships, and working closely with our wider teams to achieve store goals.Key...


  • London, Greater London, United Kingdom Success Talent Full time

    We are seeking a highly organized Wholesale Customer Service Operations Specialist to support the wholesale team at Success Talent. This role is responsible for driving sales, meeting targets and maximizing profit by providing efficient administrative support.The successful candidate will manage order book transactions for all customers, acting as a liaison...