Customer Service Operations Specialist
2 weeks ago
We are seeking an exceptional CUSTOMER SERVICE OPERATIONS SPECIALIST to join our PerfectDraft team in London.
About Us:
Budweiser Brewing Group UK&I is a leading global brewer committed to bringing people together for a better world. We value diversity and equality, and we encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Job Summary:
The CUSTOMER SERVICE OPERATIONS SPECIALIST will work closely with our customer service supplier to ensure seamless customer experiences. This role requires excellent stakeholder management, data analysis, and problem-solving skills, as well as ownership and understanding of customer needs.
Key Responsibilities:
- Manage day-to-day relationships with customer service suppliers to deliver agreed KPIs and SLAs.
- Provide contact forecasts to the customer service partner, split by tickets and chat based on previous contact trends.
- Analyse customer pain points and develop improvement plans with cross-functional teams and logistics partners.
- Negotiate contracts and ensure the correct number of FTEs are in place at any time.
- Gather feedback from customers through various channels and leverage insights to drive continuous improvement.
Requirements:
- Experience in performance managing and KPI delivery and improvement.
- Excellent communication skills, both written and verbal, with experience delivering constructive feedback.
- Strong data-analytics skills with the ability to understand, manipulate, and interpret data from various sources.
- Clear leadership and ownership qualities, comfortable managing multiple stakeholders and reporting to senior management.
- Highly organised individual with problem-solving skills and a 'can-do' attitude.
What You Can Expect:
In this role, you'll have the potential to transform our business and your career. You'll get the support and mentorship you need to succeed in a meritocracy with room for growth and development.
Estimated Salary: £40,000 - £60,000 per annum, depending on experience.
-
Customer Service Resource Coordinator
1 month ago
London, Greater London, United Kingdom Customer Labs Full timeJob DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...
-
Customer Service and Operations Specialist
7 days ago
London, Greater London, United Kingdom Spider Web Recruitment Ltd Full timeJob SummaryWe are seeking a highly organised Customer Service and Operations Specialist to join our dynamic team in London. This role will be the linchpin between our customers and internal teams, providing exceptional service and ensuring seamless order processing.
-
Customer Service Ambassador
2 weeks ago
London, Greater London, United Kingdom Leisure (Operations) Full timeWe are Places for People Group, a social enterprise that believes in the power of community. Our mission is to build homes and deliver services that enable everyone to thrive. At Places Leisure, we're changing lives by creating active places and healthy people.We're not your typical company. We apply our core philosophy to our people as well as our...
-
Customer Service Operations Specialist
1 week ago
London, Greater London, United Kingdom First People Recruitment Full timeJob Title: Customer Service Operations SpecialistWe are seeking a highly skilled Customer Service Operations Specialist to join our team on a long-term temporary assignment in Newcastle.About the Role:This is an exciting opportunity to work with an international leader in household products, where you will be responsible for managing customer accounts,...
-
Reception and Customer Service Team Member
3 weeks ago
London, Greater London, United Kingdom Leisure (Operations) Full timeWe're seeking a talented Reception and Customer Service professional to join our team at Leisure (Operations). As a Placemaker, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our leisure centers.About the Role:You'll be the first point of contact for our members and customers, providing a warm and...
-
Customer Service Operations Specialist
1 week ago
London, Greater London, United Kingdom Pin Point Recruitment Full timeSales Processing Coordinator Role Summary:We are seeking a highly skilled Customer Service Operations Specialist to join our client, a leading manufacturing company based in Bedford.The ideal candidate will have experience working within customer service or sales within a manufacturing company and be proficient in using SAP or similar systems.Key...
-
Customer Service Operations Specialist
2 weeks ago
London, Greater London, United Kingdom Kone México Full timeJob Overview:We are seeking a highly skilled Customer Service Operations Specialist to join our team at Kone México.About the Role:This is a permanent position, working Monday – Friday, from 07:00 - 15:30. The successful candidate will be responsible for managing incoming requests via telephone and email, as well as supporting supervisors/Area Service...
-
Customer Service Operations Specialist
2 weeks ago
London, Greater London, United Kingdom Genflow Full timeAt Genflow, we empower emerging influencer brands to set the standard in social media engagement. With a proven track record of driving thousands of pounds in sales within minutes, our clients are redefining the lifestyle, beauty, and fitness market.We're seeking an experienced Customer Service Operations Specialist to join our team and provide top-notch...
-
IT Service Centre Support Specialist
1 week ago
London, Greater London, United Kingdom Motability Operations Full timeAbout Motability OperationsMotability Operations is a unique organisation, combining a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK.Company OverviewWe are the largest car fleet operator in the UK, purchasing around 10% of all...
-
Customer Service Specialist
3 weeks ago
London, Greater London, United Kingdom PAIGE Full timeCustomer Service SpecialistWe are seeking a highly motivated and customer-focused individual to join our PAIGE team as a Customer Service Specialist. In this role, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our clients.Key Responsibilities:Assist and interact with customers in a warm...
-
Customer Service Operations Specialist
1 week ago
London, Greater London, United Kingdom Meriton Group Full timeVANITY GROUP, an Australian owned holding company with a focus on luxury retail fashion, skincare, and lifestyle brands, is seeking a highly skilled Customer Service Operations Specialist to join their team.Job SummaryThe ideal candidate will have a strong background in customer service, logistics, and order processing. They will be responsible for managing...
-
Technical Operations Specialist
1 week ago
London, Greater London, United Kingdom Motability Operations Limited Full timeWe are seeking a highly skilled Technical Operations Specialist to join our team at Motability Operations Limited. This role offers an excellent opportunity for someone with a strong background in technical operations, cloud computing, and infrastructure management to help us deliver high-quality solutions that meet the needs of our...
-
Customer Service Specialist
2 days ago
London, Greater London, United Kingdom Kurt Geiger Full timeWe're Looking For: A highly motivated and customer-focused individual to join our team as a Customer Service Specialist.About the Role: As a Customer Service Specialist, you will be responsible for ensuring the highest standards of customer service are maintained at all times. This includes handling customer queries, resolving issues, and providing...
-
Reception and Customer Service Ambassador
4 weeks ago
London, Greater London, United Kingdom Leisure (Operations) Full timeWe are Places for People Group, a social enterprise that prioritizes community development and employee satisfaction. Our mission is to create active places and healthy people, where everyone can thrive.In this role, you'll be part of our Leisure team, supporting Tooting Bec Lido and multiple Leisure Centres within Wandsworth. As a Reception and Customer...
-
Customer Service and Operations Specialist
1 week ago
London, Greater London, United Kingdom Chip UK Full time**About Chip UK**We are a fintech company that is revolutionizing the way people save and invest. Our mission is to build wealth for our generation.We started out in 2017 as a clever app to help people save without lifting a finger. Today, we're building the wealth app for our community, giving them one place for saving and investing.We're giving customers...
-
Customer Service Specialist
7 days ago
London, Greater London, United Kingdom Axiom Personnel Full timeAxiom Personnel is seeking a skilled Customer Service Specialist to join their team. This role involves working in a fast-paced environment, providing exceptional service to customers and building strong relationships with clients.• Process customer orders efficiently• Provide administrative support to ensure smooth day-to-day operations• Handle phone...
-
Customer Workflow Implementation Specialist
1 week ago
London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time**Job Description**Konversational is a boutique consultancy delivering cutting-edge ServiceNow solutions. We are looking for a skilled Principal Technical Consultant to lead our technical implementations.In this role, you will develop expertise in ServiceNow's Customer Service Management (CSM) products, certified ITSM and CSM Implementation Specialist...
-
Customer Service Specialist
7 days ago
London, Greater London, United Kingdom Marks & Spencer Plc Full timeJob OverviewMarks & Spencer Plc is seeking a skilled Customer Service Specialist to join our team. This role involves providing exceptional customer service and support in our store.Key Responsibilities:• Welcome customers with a smile and maintain eye contact, using greeting techniques to deter theft.• Support other areas within the store as needed,...
-
Customer Service Specialist
1 month ago
London, Greater London, United Kingdom Charles Tyrwhitt Full timeAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Charles Tyrwhitt's Jermyn Street store. As a key member of our sales and operations team, you will be responsible for delivering exceptional customer service, managing customer relationships, and working closely with our wider teams to achieve store goals.Key...
-
Wholesale Customer Service Operations Specialist
2 weeks ago
London, Greater London, United Kingdom Success Talent Full timeWe are seeking a highly organized Wholesale Customer Service Operations Specialist to support the wholesale team at Success Talent. This role is responsible for driving sales, meeting targets and maximizing profit by providing efficient administrative support.The successful candidate will manage order book transactions for all customers, acting as a liaison...