IT Service Centre Support Specialist
18 hours ago
About Motability Operations
Motability Operations is a unique organisation, combining a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK.
Company OverviewWe are the largest car fleet operator in the UK, purchasing around 10% of all the new cars sold in the UK. We work with a network of around 5,000 car dealers and all the major manufacturers.
We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
Job DescriptionThis is a predominately customer service focused role, which is a phone based role alongside hardware fault diagnostics for Desktops, laptops and mobile phones.
You will be responsible for call logging and resolution, taking ownership and management of internal customer issues, setting expectations whilst meeting the needs of the Business.
Responsibilities:
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