IT Service Centre Support Specialist
4 weeks ago
About The Role
You will be responsible for providing exceptional customer service and technical support to our customers via phone and in-person. This is a customer service focused role that requires strong problem-solving skills and the ability to work independently.
Key Responsibilities:
- Respond to customer inquiries in a professional and timely manner.
- Provide technical support for desktops, laptops, and mobile phones.
- Manage customer expectations and provide regular updates on issue resolution.
- Act as a liaison with technology departments to drive resolution and deliver results.
- Represent the IT Service Centre in a professional manner throughout the organization.
- Use sound judgment to make decisions that maximize customer satisfaction.
About You
You will have gained the following skills and experience:
- Experience working in a customer service or service centre environment.
- Strong customer service and problem-solving skills.
- Experience with Microsoft Windows 10/11, Microsoft Active Directory, and Microsoft 365 Applications.
About The Company
Motability Operations is a unique organization that combines a strong sense of purpose with a commercial edge. We provide worry-free mobility solutions to over 630,000 customers and their families across the UK. Our values are at the heart of everything we do, representing ambition, and we look for our people to live and breathe them every day.
Our Benefits
- Competitive reward package including an annual discretionary bonus.
- 15% non-contributory pension.
- 28 days annual leave with option to purchase and sell days.
- Funded Private Medical Insurance cover.
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