Application Support Specialist

1 week ago

Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time
Job Opportunity

We are seeking a skilled Application Support Specialist to join our team at Alexander Lyons Solutions. This role is a fantastic opportunity for a motivated individual to develop their skills and contribute to the success of our business.

About the Role:

As an Application Support Specialist, you will be responsible for providing remote, customer-facing application support. This includes triaging tickets, responding to inbound phone calls and emails related to issues with our products, and working closely with the wider IT team to resolve persistent issues.

Key Responsibilities:

  • Provide 2nd line application support to our customers.
  • Triage inbound tickets, calls, and emails, assigning them to the relevant team members.
  • Manage customer expectations regarding ticket resolutions by listening to their issues and providing a prompt and accurate time frame.
  • Process data requests, ensuring they meet our company's guidelines and policies.
  • Document resolutions and the steps taken, and distribute known errors to the team to enhance company-wide knowledge.

Requirements:

  • Experience in a service desk or help desk environment is essential.
  • Passionate about technology and keen to pursue a career in this field.
  • SQL knowledge is desirable but not essential.
  • Outstanding customer service skills - able to listen, document, and build relationships with end users.
  • Willingness to learn and develop within the role.
  • Microsoft experience is essential.

  • IT Applications Support Specialist

    1 month ago

    Birmingham, Birmingham, United Kingdom Essential Recruitment Full time

    Position OverviewRole: IT Applications Support SpecialistSkills Required: SQL, Financial Applications, Payment Solutions, ITIL Framework, Service Management Tools, Azure, React, JavaScript, ADO, Citrix, Agile/Scrum MethodologiesWork Model: HybridSalary: £35,000 - £40,000 + BenefitsEssential Recruitment is seeking a knowledgeable IT Applications Support...

  • Application Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom American Family Care, Inc. Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at American Family Care, Inc. As an Application Support Specialist, you will be responsible for providing technical support to our clinical and physician staff regarding installed electronic systems.Key ResponsibilitiesProvide on-going support to clinical and physician...

  • Application Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom American Family Care, Inc. Full time

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at American Family Care, Inc. As an Application Support Specialist, you will be responsible for providing technical support to our clinical and physician staff regarding installed electronic systems.Key ResponsibilitiesProvide on-going support to clinical and physician...

  • Application Support Specialist

    6 days ago

    Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at Sherborne Talent Solutions. As a key member of our Client Support team, you will provide expert application support to clients across the UK and Europe.Key Responsibilities:Offer expert support for our products, including diagnosing and...

  • Application Support Specialist

    6 days ago

    Birmingham, Birmingham, United Kingdom Sherborne Talent Solutions Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at Sherborne Talent Solutions. As a key member of our Client Support team, you will provide expert application support to clients across the UK and Europe.Key Responsibilities:Offer expert support for our products, including diagnosing and...

  • Application Support Specialist

    3 days ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    Job Title: Application Support SpecialistWe are seeking a skilled Application Support Specialist to join our team at Alexander Lyons Solutions. As a key member of our IT department, you will be responsible for providing exceptional customer support and resolving technical issues related to our products.Key Responsibilities:Provide 2nd line application...

  • Application Support Specialist

    3 days ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    Job Title: Application Support SpecialistWe are seeking a skilled Application Support Specialist to join our team at Alexander Lyons Solutions. As a key member of our IT department, you will be responsible for providing exceptional customer support and resolving technical issues related to our products.Key Responsibilities:Provide 2nd line application...

  • Application Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    Job Title: Application Support SpecialistJob Summary:We are seeking a highly skilled and motivated Application Support Specialist to join our team at Alexander Lyons Solutions. As a key member of our IT department, you will be responsible for providing exceptional customer support and resolving technical issues related to our products.Key...

  • Application Support Specialist

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    Job Title: Application Support SpecialistJob Summary:We are seeking a highly skilled and motivated Application Support Specialist to join our team at Alexander Lyons Solutions. As a key member of our IT department, you will be responsible for providing exceptional customer support and resolving technical issues related to our products.Key...

  • Application Support Specialist

    8 hours ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    Job Title: Application Support SpecialistWe are seeking a skilled Application Support Specialist to join our team at Alexander Lyons Solutions. As a key member of our IT department, you will be responsible for providing exceptional customer support and resolving technical issues related to our products.Key Responsibilities:Provide 2nd line application...

  • Application Support Specialist

    6 hours ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    Job Title: Application Support SpecialistWe are seeking a skilled Application Support Specialist to join our team at Alexander Lyons Solutions. As a key member of our IT department, you will be responsible for providing exceptional customer support and resolving technical issues related to our products.Key Responsibilities:Provide 2nd line application...

  • Application Support Specialist

    7 days ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    Job OverviewAlexander Lyons Solutions is seeking a skilled Application Support Specialist to join our team. As a 2nd Line Application Support Consultant, you will be responsible for providing remote, customer-facing application support.Key Responsibilities:Provide 2nd line application support to customers.Triage inbound tickets, calls, and emails, assigning...

  • Application Support Specialist

    7 days ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    Job OverviewAlexander Lyons Solutions is seeking a skilled Application Support Specialist to join our team. As a 2nd Line Application Support Consultant, you will be responsible for providing remote, customer-facing application support.Key Responsibilities:Provide 2nd line application support to customers.Triage inbound tickets, calls, and emails, assigning...

  • Application Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    Job OverviewAlexander Lyons Solutions is seeking a skilled Application Support Specialist to join our team. As a key member of our IT department, you will play a vital role in providing exceptional customer support and ensuring the smooth operation of our applications.Key Responsibilities:Provide second-line application support to our customers, resolving...

  • Application Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    Job OverviewAlexander Lyons Solutions is seeking a skilled Application Support Specialist to join our team. As a key member of our IT department, you will play a vital role in providing exceptional customer support and ensuring the smooth operation of our applications.Key Responsibilities:Provide second-line application support to our customers, resolving...

  • Application Support Specialist

    3 days ago

    Birmingham, Birmingham, United Kingdom SLR Consulting Full time

    Job Title: Application Support SpecialistSLR Consulting is a global leader in environmental and advisory solutions, helping our clients achieve their sustainability goals. We are a consultancy with over 3000 employees across 6 regions, providing a collaborative and supportive environment for professional development.About the RoleWe are seeking an...

  • Application Support Specialist

    3 days ago

    Birmingham, Birmingham, United Kingdom SLR Consulting Full time

    Job Title: Application Support SpecialistSLR Consulting is a global leader in environmental and advisory solutions, helping our clients achieve their sustainability goals. We are a consultancy with over 3000 employees across 6 regions, providing a collaborative and supportive environment for professional development.About the RoleWe are seeking an...

  • Application Support Specialist

    7 days ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    2nd Line Application Support RoleWe are seeking a skilled Application Support Specialist to join our team at Alexander Lyons Solutions. This is a fantastic opportunity to work in a collaborative environment, providing remote customer-facing application support.Key Responsibilities:Provide 2nd line application support to our customers, resolving issues with...

  • Application Support Specialist

    7 days ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    2nd Line Application Support RoleWe are seeking a skilled Application Support Specialist to join our team at Alexander Lyons Solutions. This is a fantastic opportunity to work in a collaborative environment, providing remote customer-facing application support.Key Responsibilities:Provide 2nd line application support to our customers, resolving issues with...

  • Application Support Specialist

    5 days ago

    Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time

    2nd Line Application Support RoleWe are seeking a skilled Application Support Specialist to join our expanding team at Alexander Lyons Solutions. This is a fantastic opportunity to work in a collaborative environment, providing remote customer-facing application support.Key Responsibilities:Provide 2nd line application support to our customers, resolving...