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Application Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time
Job Overview

Alexander Lyons Solutions is seeking a skilled Application Support Specialist to join our team. As a 2nd Line Application Support Consultant, you will be responsible for providing remote, customer-facing application support.

Key Responsibilities:

  • Provide 2nd line application support to customers.
  • Triage inbound tickets, calls, and emails, assigning them to relevant team members.
  • Manage customer expectations regarding ticket resolutions.
  • Process data requests, ensuring they meet company guidelines and policies.
  • Document resolutions and distribute known errors to the team.

Requirements:

  • Experience in a service desk or help desk environment.
  • Passionate about technology and keen to pursue a career in this field.
  • SQL knowledge is desirable but not essential.
  • Outstanding customer service skills.
  • Willingness to learn and develop within the role.
  • Microsoft experience is essential.

Alexander Lyons Solutions offers a collaborative working environment and opportunities for growth and development.