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Application Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom SLR Consulting Full time
Job Title: Application Support Specialist

SLR Consulting is a global leader in environmental and advisory solutions, helping our clients achieve their sustainability goals. We are a consultancy with over 3000 employees across 6 regions, providing a collaborative and supportive environment for professional development.

About the Role

We are seeking an experienced Application Support Specialist to join our Global IT Team. As a key member of our team, you will provide global assistance to business users for critical systems, ensuring stability, efficiency, and regulatory adherence.

Key Responsibilities:
  • Provide global assistance to business users for critical systems, leveraging your technical expertise and in-depth business process understanding.
  • Implement a structured feedback system to refine and adapt content to our team's evolving needs.
  • Identify individual strengths and growth areas among users, offering tailored assistance and training sessions.
  • Develop and maintain expertise in core systems such as Risk Management, Finance, and Project ERP, HR, and Training platforms.
  • Utilize technical expertise in SQL databases, relational database reporting, and workflow tools like SharePoint to manage and optimize data and processes.
  • Oversee end-user Application Support for critical business systems, specifically within finance, HR, and risk management domains.
  • Develop proficiency in areas such as configuration management, identity and access management, active directory, collaboration platforms, and other M365-based services.
  • Maintain mastery of data analysis using tools like Excel and advanced skills in Microsoft SQL development.
Diversity, Equity, and Inclusion at SLR Consulting

We are committed to being an equal opportunities employer, fostering an inclusive environment where all individuals can thrive. Our Regional DE&I Committees, Global Council, and Employee Networks promote diversity, equity, and inclusion throughout our organization.

What We Offer

As a valued member of our team, you will enjoy a comprehensive benefits package, including a company pension, excellent healthcare, travel and life insurance, critical illness cover, and a structured career framework with regular reviews.

We offer flexible, agile, and hybrid working arrangements, enabling staff to tailor their hours around core hours. Our family-friendly policies help balance the needs of professional and family life, providing 25 days' annual leave and opportunities for professional development.