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Application Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Alexander Lyons Solutions Full time
Job Overview

Alexander Lyons Solutions is seeking a skilled Application Support Specialist to join our team. As a key member of our IT department, you will play a vital role in providing exceptional customer support and ensuring the smooth operation of our applications.

Key Responsibilities:

  • Provide second-line application support to our customers, resolving technical issues and improving overall customer satisfaction.
  • Triage and prioritize incoming support requests, ensuring timely and effective resolution.
  • Collaborate with cross-functional teams to identify and resolve persistent issues, enhancing our products and services.
  • Develop and maintain in-depth knowledge of our applications, staying up-to-date with the latest features and technologies.
  • Communicate effectively with customers, providing clear and concise solutions to their technical queries.

Requirements:

  • Proven experience in a service desk or help desk environment, with a strong background in technical support.
  • Excellent problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple support requests simultaneously.
  • Microsoft experience is essential, with a strong understanding of Windows operating systems and Microsoft applications.