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Front Desk Associate

2 months ago

Sutton Coldfield, Birmingham, United Kingdom The Belfry Hotel and Resorts Full time

About the Role

We are seeking a highly skilled and customer-focused Receptionist to join our team at The Belfry Hotel & Resort. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our reception area.

Key Responsibilities

  • Register guests into the hotel and check them out efficiently
  • Issue guest keys and ensure adherence to hotel policies
  • Provide excellent guest service, resolving problems and identifying opportunities to enhance the guest experience

About You

We are looking for an individual with experience working in a busy guest-facing role, who is able to remain calm under pressure. You will also have:

  • Excellent customer service skills with a genuine desire to deliver exceptional experiences
  • Experience working in a hotel environment, although not essential
  • Experience working with Opera is a plus, but not required

Belfry Benefits

Wellness

We offer a range of benefits to support your physical and mental well-being, including:

  • Discounted gym membership and access to team-led fitness sessions
  • Team social events throughout the year
  • Belfry-wide wellness programme with external speakers
  • The Burnt Chef Project partnership, offering unlimited counselling and mental health support
  • Wagestream access to all employees
  • Healthcare schemes: life assurance, 24-hour GP, health cash-plans
  • Employee Assistance Programme

Showing Some Appreciation

We value our team members and offer a range of rewards and benefits, including:

  • Long service awards
  • Additional paid holiday for long service
  • Reward Vouchers
  • Free meals on shift in our canteen
  • Annual Belfry awards
  • Team appreciation events
  • Fantastic resort discounts across restaurants, bars, retail, and golf
  • Bed & Breakfast from £35 per room
  • Free staff parking
  • Subsidised taxi service for those who don't drive
  • Live-in accommodation for up to 3 months
  • Relocation bonuses

Learning & Development

We are committed to developing our team members and offer a range of training and career opportunities, including:

  • Excellent training and career opportunities
  • Internal career pathways programmes
  • Access to The Belfry Campus Learning
  • Commitment to developing our team through apprenticeship programmes

Making a Difference

We are dedicated to delivering an environmentally sustainable business and supporting industry, local, and national charities. We also offer our team's expertise and support to good causes through our 'Make Good Grow' initiative.