Band 2 Maternity Receptionist/clinic Clerk

3 months ago

Sutton Coldfield, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
We are looking for an enthusiastic, hardworking and experienced receptionist to work in the busy Maternity Outpatients Department at Good Hope Hospital. The position advertised is full time, Monday to Friday 09.00am - 17.00pm.

This is a public front facing receptionist role, working on busy customer focused reception desks dealing with high numbers of patients and IT systems booking appointments and dealing with queries as a team.

The Maternity Patient Service Department deals with all associated clerical tasks in support of all types of maternity care in direct contact with Consultants, Midwives, patients and other outside agencies, whether on an outpatient or inpatient basis.

To work without direct supervision as instructed by the Maternity Admin Manager or Deputy following the departmental training period.

**Main duties, tasks & skills required**:
The clinic clerks provide an efficient and effective outpatient clinic reception service for the medical and midwifery staff helping to ensure that the clinics run smoothly and that all patients and appointments are dealt with in the appropriate manner.

Adhering to the obstetric/medical criteria laid down by the Consultants and Midwifery staff make or re-schedule all maternity outpatient appointments, using the relevant IT systems ensuring that all patients are made fully aware of their required appointments either in person or over the telephone.

To receive on a daily basis all new maternity referral letters from GP's and midwives, identifying patients on the IT system and amending any demographic details as necessary.

Within the Maternity Reception office provide a professional and caring reception service and assistance to all patient, visitors and other members of staff entering the unit.

Applicants should have a good standard of education, keyboard skills, office procedures, excellent communication and customer care skills, and the ability to work in a very busy and often pressurized public environment.

All training on the hospital IT systems will be given.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- 2 Years recent NHS experience in a clinic/patient services environment
- Ability to operate computer systems
- Keyboard skills

**Desirable**:

- Basic knowledge of medical terminology AMSPAR/NVQ qualification
- IT skills

**Experience**:
**Essential**:

- Varied administrative experience, must have clear neat handwriting and the ability to accurately maintain computerised and manual filing/documentation
- To assist with the ongoing training of new staff members
- Ability and willingness to undergo further training as required

**Additional Criteria**:
**Essential**:

- Ability to work in a busy environment without direct supervision, prioritising own workload
- Ability to work as part of a team
- Ability to provide a professional yet caring reception service
- Ability to communicate with patients, relatives, medical staff/colleagues, Managers and other departments in a professional manner either face to face or via telephone
- Ability to deal sympathetically with patients, relatives and visitors
- Awareness of the need for confidentiality in accordance with the Data Protection Act and local and national guidelines
- Able to adopt a flexible approach when required by the needs of the service
- Ability to climb step ladders and lift comfortably

**Disclosure and Barring Service Check**:

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