Customer Care Assistant

4 months ago

Sutton, United Kingdom Maven Veterinary Centre Sutton Full time

**Job Title**: Customer Care Assistant (Veterinary Receptionist)

**Salary**:£19,895 per annum

**Location**:Maven Veterinary, Sutton

**Job Type**:Part-time, Permanent

**Hours**:31.77 hours per week (Average)

**Shifts**: Set at least one month in advance.
Monday to Friday: Various shifts between the hours of 7:30 to 20:30.
Full weekend: Saturday 9:00am to 16:30 and Sunday 10:00 to 14.30 with time in lieu given the following week.
Saturday only: 9:00 to 16:00.
The weekends are shared in a 1 in 9 rotation.

**We are currently seeking a Customer Care Assistant to join the fantastic team at Maven Veterinary Care**

Our Front of house team are the friendly and welcoming faces for the client and their pets when they arrive at the practice.

We are a friendly team who enjoy a close relationship with our clients. We are dedicated to excellent customer care, which helps us with our ultimate aim of keeping pets living as long, happy and healthy lives as possible.

**Your role and responsibilities**:

- Duties include but not limited to: _
- Initial client contact - answering incoming phone calls, greeting clients at the front desk
- Managing the diary - Booking appointments for consultations and surgery
- Processing client requests such as orders, repeat prescriptions and insurance claims
- Taking payments and managing daily cashing-up processes
- Ensuring the reception area is always clean, tidy and welcoming

**Required Experience**
- Applicants must have at least 1 years experience in a customer service role
- Experience within a Veterinary business (Highly desirable)

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

Maven Veterinary Care is a multiple award-winning small animal practice located in North Cheam, South London.

The practice holds Gold Cat Friendly Clinic status and has received 4 Outstanding RCVS Awards.

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