IT Technical Support Specialist

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Biffa Full time
Service Desk Analyst Role Overview

The Service Desk Analyst is responsible for delivering first-line IT support services to the organization, focusing on prompt and effective resolution of IT, telephony, network, and application issues.



Key Responsibilities


  • Handle customer incident tickets in a professional and timely manner.
  • Provide excellent communication skills to answer calls and respond to emails.
  • Log and manage tickets with relevant information, escalating when necessary.
  • Ensure a timely resolution or escalation of incidents and requests.
  • Establish relationships with other IT teams through frequent communication.
  • Identify and implement process improvements.
  • Update Knowledge Base articles as required.
  • Assist with the training of new Service Desk staff.


Essential Requirements


  • Previous Service Desk experience.
  • Proficient user of Microsoft packages.
  • Ability to manage workload effectively while meeting deadlines.


About Biffa

Biffa is a leading waste management company that values employee diversity and equality. We strive for a creative and effective working environment, championing diversity and equality at every turn.



We believe in developing a career that's rewarding, often challenging, but never dull. Our 11,000+ employees work together to improve lives across the country, transforming waste into sustainable power and finding new ways to recycle.



Join our team and be part of a dynamic organization that's changing the way people think about waste.

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