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Technical Support Specialist

2 months ago

High Wycombe, Buckinghamshire, United Kingdom The Focusrite Group Full time

Technical Support Specialist

As a Technical Support Specialist at The Focusrite Group, you will play a vital role in maintaining the high level of customer service we provide. Working as part of a global cross-functional team, you will be responsible for answering pre and post sales customer enquiries by phone, email, and live chat, and working proactively to reduce the number of customer enquiries.

Key Responsibilities

  • Act as a primary point of contact for pre/post sales and technical enquiries via phone, email, and live chat relating to the Focusrite and Novation product lines.
  • Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
  • Coordinate warranty and non-warranty repair bookings for dealers and customers.

About the Role

This is an excellent opportunity to develop your skills and knowledge in audio engineering, customer service, and technical support. If you are a motivated and organized individual with a passion for music and technology, we encourage you to apply.