Technical Support Specialist

22 hours ago


High Wycombe, Buckinghamshire, United Kingdom Baltic Apprenticeships Full time
We are seeking a skilled and motivated IT Support Apprentice to join our team at Partnership Education. As an IT Support Apprentice, you will have the opportunity to gain valuable hands-on experience in a dynamic and supportive environment. You will work closely with our experienced team to provide technical support to students and staff, respond to helpdesk requests, and participate in on-site visits to educational institutions.

The successful candidate will have excellent communication skills, be able to work as part of a team, and have proficiency in Microsoft Windows and Microsoft Office products. Strong customer service skills are also essential, with the ability to communicate effectively and empathetically with end-users.

This apprenticeship provides a comprehensive training and progression plan, which includes the opportunity to obtain an IT Support level 3 qualification. You will also have access to expert training and support from our team at Baltic Apprenticeships.

Key Responsibilities:
- Responding to helpdesk requests remotely and providing timely technical support
- Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved
- Performing hardware and software repairs
- Assisting with the installation of hardware and software
- Carrying out network documentation and reporting
- Participating in on-site visits to educational institutions

Benefits:
- Salary of £12,500 per annum
- Mileage allowance of 45p per mile for travel beyond your standard home-to-office commute
- Pension contributions
- Private healthcare
- Employee assistance programme
- Life assurance
- 23 days of holidays to relax and unwind

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