Technical Service Specialist
1 month ago
We are looking for a highly skilled Technical Service Specialist to join our client's expanding team. As a Technical Service Specialist, you will provide technical support and guidance to valued customers, ensuring they receive prompt and effective assistance.
Responsibilities will include acting as the first point of contact for customers, diagnosing and troubleshooting software, hardware, and application related issues, escalating complex issues to the appropriate technical team for timely resolution, documenting support cases and solutions in the ticketing system, maintaining a high level of customer satisfaction by delivering clear and efficient assistance to the French office as well, providing sales quotations and technical information to prospective candidates, assisting with product testing, sign-off, and release processes, collaborating with other departments to share insights and enhance customer experiences.
Proven experience in a customer support role, preferably in a technology-related industry, is essential. You must have excellent communication skills, both written and verbal, in both English and French, a clear, concise writing technique, and a polite telephone manner. Ability to demonstrate a logical approach to troubleshooting, ability to work well in a team and independently, a customer-oriented attitude with a passion for problem-solving, and a full clean UK driving licence are also required.
The estimated salary for this role is £31,500 per annum, with a comprehensive benefits package including 25 days annual leave + bank holidays, profit-related bonus, enhanced pension scheme, employee share option scheme, salary sacrifice, electric vehicle scheme with free charging at work, cycle to work scheme, vitality private healthcare, and opportunity to progress.
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