Technical Support Specialist

2 days ago


High Wycombe, Buckinghamshire, United Kingdom Focusrite Full time

The role of Technical Support Specialist is an exciting opportunity for a motivated individual to join the team at Focusrite. The successful candidate will be responsible for delivering exceptional customer service, working as part of a global cross-functional team to answer pre and post sales customer enquiries via phone, email and live chat. This position requires strong technical skills and knowledge of audio interfaces, MIDI control, home/studio recording setups and music production.

Key responsibilities include:

  • Acting as the focal point for pre/post sales and technical enquiries relating to the Focusrite and Novation product lines.
  • Recreating end-user setups to replicate issues reported in the field and submitting bug reports to the development team.
  • Representing the Technical Support team and our customer base during the development phase of new products.

The ideal candidate will have experience with Mac OS and Windows systems, a polite, patient and helpful phone manner, and excellent communication skills. We offer a competitive salary of £23,500 per annum, commensurate with experience, and the opportunity to work with a leading brand in the audio industry.

About us

We are a dynamic company committed to delivering high-quality products and services to our customers. Our mission is to remove barriers to creativity, empowering artists and producers to achieve their full potential. We believe in the importance of equality and diversity, and we encourage applications from candidates who share our values.



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