IT Support Specialist

4 days ago


High Wycombe, Buckinghamshire, United Kingdom 100% IT Recruitment Full time

About 100% IT Recruitment:

We are a leading organisation in the High Wycombe area, seeking a highly skilled System Administrator / 2nd Line Support Engineer to join our small technical team.

The successful candidate will be responsible for maintaining the day-to-day running and support of our IT function, as well as some external client requirements.

As the first line of support for IT issues, you will solve and escalate where required. You will also be responsible for maintaining the IT infrastructure, keeping equipment and infrastructure reliably available and maintained to best-practice standards.

Key Responsibilities:

  • Act as the first line responder for IT issues for a team of 60 internal users.
  • Provide setup and technical support for a variety of bespoke systems.
  • Configure and deploy servers and staff workstations.
  • Set up and prepare mini-PCs for customer distribution.
  • Provide technical support and troubleshooting for PCs and servers.
  • Manage and configure DNS records and user accounts for customer emails and websites.
  • Establish and maintain network connections, including routers, internet, VPNs, Wi-Fi, and Ethernet connections.
  • Diagnose and rectify issues to meet member expectations.
  • Evaluate complex problems and escalate them to the software developers if necessary.

About You:

To be successful in your application, you should have:

Personal Skills:

  • Strong problem-solving skills.
  • Initiative.
  • Interpersonal skills.
  • Level-headedness.
  • Independent task prioritisation.
  • IT-associated research skills.

Professional Experience:

  • Windows 11 OS.
  • Windows Server.
  • Remote support experience.
  • Experience with the Microsoft Office software suite.

Benefits:

  • A competitive salary of £30,000 per year.
  • Ongoing career development opportunities.

This is a varied role that requires someone with a commitment to proactive working and the ability to manage daily work priorities with calm passion. The technical team you will be joining is small in scale, working together to support colleagues and customers. Teamwork is their strength, and this role will have the opportunity to develop along with the company and influence how things are done.



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