Housing Solutions Coordinator

4 days ago


London, Greater London, United Kingdom Brackenberry Full time

We are working closely alongside a Local Authority in London to assist with the appointment of a Housing Officer, on a temporary contract with a high likelihood of extension. Please apply with your CV for immediate consideration.

Rate of Pay: £23 per hour

Housing Officer Role Summary

  • To conduct housing options interviews with customers focusing on assessing their needs, preventing homelessness and providing good quality advice on available housing choices.
  • To negotiate and mediate with landlords, parents and other accommodation providers to prevent homelessness and provide practical assistance to help customers remain in their accommodation.
  • To provide good quality advice, information and assistance through face-to-face interviews, home visits, co-location, by telephone and by correspondence within a customer care framework.

Key Responsibilities

  1. To deliver tailored solutions for diverse communities and differing customer needs.
  2. Experience of working in a busy customer-oriented environment delivering excellent customer service.
  3. A deep understanding of homelessness prevention and housing option solutions.

Qualifications and Requirements

  • The ability to assess customer needs and provide effective support.
  • Knowledge of Part VII of the Housing Act 1996 as amended including Homelessness Reduction Act 2017 and the Homelessness Act 2002.
  • Excellent communication and negotiation skills.

Please note that you should be available to work immediately or at short notice and have the right to work in the U.K.

About Brackenberry Ltd

We are committed to equality in the workplace and are an equal opportunities employer. Our roles are often extended by clients on a longer-term basis and can sometimes become permanent.



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