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Housing Solutions Triage Coordinator
1 month ago
About the Role:
We are seeking a highly skilled and compassionate Housing Solutions Triage Coordinator to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Housing Solutions service, you will play a vital role in providing support and guidance to individuals at risk of homelessness.
Key Responsibilities:
- Respond to queries from clients and stakeholders, providing advice and guidance on housing-related issues.
- Work closely with clients to identify their needs and develop personalized support plans.
- Collaborate with internal teams and external partners to ensure effective communication and service delivery.
- Provide crisis intervention and support to clients in need of urgent assistance.
- Contribute to the development and implementation of service policies and procedures.
Requirements:
- Knowledge of relevant legislation and policies related to homelessness and housing.
- Experience working with vulnerable populations, including those experiencing homelessness.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and critical thinking skills.
What We Offer:
A competitive salary, a high-quality pension scheme, and generous annual leave plus bank holidays. We are committed to promoting equality and respecting diversity, and welcome applications from all sections of the community.