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Housing Solutions Triage Coordinator

1 month ago


London, Greater London, United Kingdom Royal Borough of Kensington and Chelsea Full time

About the Role:

We are seeking a highly skilled and compassionate Housing Solutions Triage Coordinator to join our team at the Royal Borough of Kensington and Chelsea. As a key member of our Housing Solutions service, you will play a vital role in providing support and guidance to individuals at risk of homelessness.

Key Responsibilities:

  • Respond to queries from clients and stakeholders, providing advice and guidance on housing-related issues.
  • Work closely with clients to identify their needs and develop personalized support plans.
  • Collaborate with internal teams and external partners to ensure effective communication and service delivery.
  • Provide crisis intervention and support to clients in need of urgent assistance.
  • Contribute to the development and implementation of service policies and procedures.

Requirements:

  • Knowledge of relevant legislation and policies related to homelessness and housing.
  • Experience working with vulnerable populations, including those experiencing homelessness.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and critical thinking skills.

What We Offer:

A competitive salary, a high-quality pension scheme, and generous annual leave plus bank holidays. We are committed to promoting equality and respecting diversity, and welcome applications from all sections of the community.