Housing Solutions Coordinator

4 weeks ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time

Housing Solutions Coordinator Job Summary

We are seeking a highly skilled Housing Solutions Coordinator to join our team at CRA GROUP LIMITED. As a key member of our housing management team, you will be responsible for providing holistic and person-centred housing management services across the borough.

Key Responsibilities:

  • Receiving and responding to customer enquiries through various channels, ensuring timely and efficient resolution of issues.
  • Providing housing and tenancy-related advice and support to residents, their families, and other professionals.
  • Conducting robust assessments, recording, and reviewing risks and vulnerabilities, escalating as required.
  • Contributing to process and system improvements to enhance first-line customer interactions.

Essential Requirements:

  • Experience of providing advice and practical assistance to the public in a social housing or public sector setting.
  • Experience of working in a multicultural community and delivering services to meet diverse needs.
  • General level of education qualification.

Working Hours: 35 hours per week.



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