Customer Experience and Retention Specialist

5 days ago


Bridgwater, Somerset, United Kingdom Job Solutions Ltd Full time

Job Title: Customer Care and Complaints Manager

Location: Full-time position in Bridgwater with hybrid work flexibility, 3 days in the office and 2 days at home.

Hours: 37.5 hours per week between 8am and 5pm.

Contract Type: Fixed-term contract for 14 months to cover maternity leave.

At Job Solutions Ltd, we're delighted to assist our client in finding a temporary Customer Care Manager. The successful candidate will be responsible for providing exceptional customer service, resolving complaints, and ensuring high levels of customer satisfaction.

Salary: £35,000 - £40,000 per annum, depending on experience.

About the Role:

  • Deliver outstanding customer care through multiple channels (phone, email, etc.).
  • Respond to customer inquiries and resolve complaints in a timely and professional manner.
  • Maintain accurate records of customer interactions and feedback.
  • Collaborate with colleagues to ensure seamless service delivery.

Requirements:

  • Excellent communication and interpersonal skills.
  • Proven experience in customer-facing roles or similar environments.
  • Ability to work in a fast-paced environment with multiple priorities.
  • High level of empathy and problem-solving skills.

Benefits:

  • A competitive salary package.
  • A comprehensive benefits package, including pension scheme, life insurance, and employee assistance program.
  • Ongoing training and development opportunities.

What We Offer:

As a valued member of our team, you'll have the opportunity to work with a reputable company like Job Solutions Ltd. You'll also enjoy a dynamic and supportive work environment, with a focus on personal growth and development.



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