Customer Experience and Retention Specialist
5 days ago
Job Title: Customer Care and Complaints Manager
Location: Full-time position in Bridgwater with hybrid work flexibility, 3 days in the office and 2 days at home.
Hours: 37.5 hours per week between 8am and 5pm.
Contract Type: Fixed-term contract for 14 months to cover maternity leave.
At Job Solutions Ltd, we're delighted to assist our client in finding a temporary Customer Care Manager. The successful candidate will be responsible for providing exceptional customer service, resolving complaints, and ensuring high levels of customer satisfaction.
Salary: £35,000 - £40,000 per annum, depending on experience.
About the Role:
- Deliver outstanding customer care through multiple channels (phone, email, etc.).
- Respond to customer inquiries and resolve complaints in a timely and professional manner.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with colleagues to ensure seamless service delivery.
Requirements:
- Excellent communication and interpersonal skills.
- Proven experience in customer-facing roles or similar environments.
- Ability to work in a fast-paced environment with multiple priorities.
- High level of empathy and problem-solving skills.
Benefits:
- A competitive salary package.
- A comprehensive benefits package, including pension scheme, life insurance, and employee assistance program.
- Ongoing training and development opportunities.
What We Offer:
As a valued member of our team, you'll have the opportunity to work with a reputable company like Job Solutions Ltd. You'll also enjoy a dynamic and supportive work environment, with a focus on personal growth and development.
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