Customer Journey Specialist

1 week ago


Bridgwater, Somerset, United Kingdom Institute of the Motor Industry. limited Full time
Job OverviewPrestige Franchised Motor Dealership is seeking an experienced Customer Journey Specialist to join their team. This role will play a key part in delivering exceptional customer experiences throughout the Marshall journey.

The estimated annual salary for this position is £28,000 - £38,000, depending on experience.About the Role* Establish and manage relationships with customers to ensure they have a positive experience at every touchpoint.* Act as an advocate for the business and customer, providing solutions to complex issues.* Collaborate with colleagues to drive outstanding customer service and retention.Key Responsibilities* Passionate about customer journey and experience.* Support customers with complex issues, leaning on management for guidance where necessary.* Tech savvy, familiar with CRM systems.Requirements* Full UK Driving Licence.Benefits* 25 days annual leave increasing with length of service.* Discounted car purchase scheme.* Training and self-development opportunities.* Free Eye Care Vouchers.* Cycle To Work Scheme.* Pension Scheme.* Employee wellbeing services.* Free life assurance equivalent to twice your salary.

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