Patient Care Pathway Administrator for Rheumatology Services

2 days ago


Reading, Reading, United Kingdom Transformation Unit Full time

Job Overview

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The DAWN Clinical Support Specialist will be responsible for providing high levels of patient satisfaction by being an accessible, customer-focused point of contact. This role requires excellent communication skills, with the ability to liaise effectively with multidisciplinary team members and patients.

Main Duties:

  1. Patient Communication: Provide polite, clear, and accurate advice line support for patients, documenting all communication on EPR and DAWN.
  2. IT System Management: Utilize Microsoft Office and patient monitoring IT applications to efficiently manage patient data and maintain accurate records.
  3. Autonomy and Support: Work autonomously and seek help from clinicians when necessary.

Person Specification:

  • Qualifications: GCSE or equivalent in English and Maths, grades A-C; NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience.
  • Skills: Excellent time keeping and management; understanding of patient priorities and performance targets.

Salary Information:

£26,500 - £31,000 per annum, depending on experience.



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