Rheumatology Monitoring Coordinator

1 day ago


Reading, Reading, United Kingdom Transformation Unit Full time
Clinical Support Coordinator

This role is an exciting opportunity for experienced individuals to join our clinical or non-clinical teams in the Transformation Unit. The post holder will oversee administrative aspects of Rheumatology patients' remote blood monitoring pathway, collaborating with CNSs and Consultants to ensure smooth patient management.

The successful candidate will maintain high levels of patient and clinician satisfaction by being accessible, customer-focused, and knowledgeable. Key responsibilities include:

  1. Providing consistent support across the Trust, ensuring tasks are completed correctly within given timescales, as per SOPs.
  2. Offering polite, clear, and accurate advice line support for patients and documenting all communication on EPR and DAWN.
  3. Working autonomously and seeking help from clinicians when necessary.

The ideal candidate will possess:

  • GCSE or equivalent in English and Maths, grades A-C
  • Accurate data entry, typing, and analytical skills
  • Experience working with patients and providing information regarding appointments or treatment plans
  • Significant experience using Microsoft Office, including Word and Excel or patient monitoring IT applications
  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • Experience working in the NHS healthcare administrative system and process
Benefits

The Transformation Unit offers a competitive salary and benefits package, including pro-rata annual leave and pension scheme.

Salary: £25,623 - £31,383 per annum (pro rata for part-time)



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