Administrative Support Specialist

2 days ago


Reading, Reading, United Kingdom Transformation Unit Full time
Remote Blood Monitoring Assistant Administrator

We are looking for an experienced individual to join our clinical or non-clinical teams in the Transformation Unit. The role involves overseeing administrative aspects of Rheumatology patients' remote blood monitoring pathway, collaborating with CNSs and Consultants to ensure smooth patient management.

The post holder will maintain high levels of patient and clinician satisfaction by being accessible, customer-focused, and knowledgeable. Key responsibilities include:

  1. Providing consistent support across the Trust, ensuring tasks are completed correctly within given timescales, as per SOPs.
  2. Offering polite, clear, and accurate advice line support for patients and documenting all communication on EPR and DAWN.
  3. Working autonomously and seeking help from clinicians when necessary.

The ideal candidate will possess:

  • GCSE or equivalent in English and Maths, grades A-C
  • Accurate data entry, typing, and analytical skills
  • Experience working with patients and providing information regarding appointments or treatment plans
  • Significant experience using Microsoft Office, including Word and Excel or patient monitoring IT applications
  • NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
  • Experience working in the NHS healthcare administrative system and process
Job Overview

The Transformation Unit is committed to delivering exceptional health services to our community. This role is an excellent opportunity for individuals to contribute to a positive work environment.

Salary: £25,623 - £31,383 per annum (pro rata for part-time)



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