Administrative Support Specialist

4 days ago


Reading, Reading, United Kingdom First Intuition Ltd Full time

We are looking for a skilled Administrative Support Specialist to join our team at First Intuition Ltd. The ideal candidate will have a strong administrative background and excellent communication skills.

The successful candidate will be responsible for delivering exceptional service to our clients and students, ensuring their needs are met. They will thrive in a dynamic setting and possess excellent communication skills in both verbal and written form.

Job Summary:

This is a fantastic opportunity for a motivated individual to join our team and contribute to the success of our business. We are committed to fostering a diverse and inclusive workplace, where all employees feel valued and supported.

Key Responsibilities:

  • Provide exceptional service to clients and students, ensuring their needs are met.
  • Maintain accurate records and databases, including sponsored student and client records.
  • Liaise with regional FI centres to coordinate administrative support for national clients.
  • Support the Account Managers/Client Relationship team with data collection and implementation of programme changes.
  • Ensure accurate data entry of learner details and course bookings onto various systems.
  • Draft apprenticeship enrolment forms onto our enrolment system.
  • Track, chase and report on outstanding actions related to the onboarding process.
  • Produce reports on student and client information.
  • Create courses in our CRM system.
  • Arrange physical materials required for course delivery.
  • Perform administration duties for apprentices and commercial learners.
  • Process course enrolment, exam bookings, handle student queries and manage access issues.
  • Other duties commensurate within the role.

Requirements:

  • Excellent communication and relationship-building skills.
  • Strong organisational and time management skills.
  • A positive and solution-focused attitude to work.
  • Ability to use initiative and proactively manage workloads.
  • Flexibility and adaptability to changing workloads.
  • Excellent attention to detail.

What We Offer:

  • A competitive salary of £24,570 - £26,000 per annum, dependent on experience.
  • Flexible working hours and family-friendly policies.
  • An Employee Assistance Programme: 24-hour confidential access to counselling and support services.
  • A competitive pension scheme.


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