DAWN Clinical Support Specialist

3 days ago


Reading, Reading, United Kingdom Transformation Unit Full time

About the Role

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We are seeking a highly motivated individual to fill the position of Patient Care Pathway Administrator for Rheumatology Services at the Royal Berkshire NHS Foundation Trust. As a key member of our Transformation Unit, you will play a vital role in ensuring the smooth management of patient care pathways.

Main Responsibilities:

  • Patient Liaison: Provide exceptional customer-focused support to patients, answering their queries and addressing concerns regarding their appointments or treatment plans.
  • IT System Management: Utilize Microsoft Office and patient monitoring IT applications to efficiently manage patient data and maintain accurate records.
  • Team Collaboration: Work closely with multidisciplinary teams, including CNSs and Consultants, to ensure seamless communication and coordination of patient care.

Person Specification:

  • Qualifications: GCSE or equivalent in English and Maths, grades A-C; NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience.
  • Skills: Excellent communication skills; ability to demonstrate motivation to learn and develop; understanding of patient priorities and performance targets.

What We Offer:

  • Competitive Salary: £27,000 - £32,000 per annum.
  • Ongoing Training and Development: Opportunities to enhance your skills and knowledge in a dynamic and supportive environment.


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