Administrative Support Coordinator
5 days ago
Barchester Healthcare seeks a dedicated and experienced professional to join their team, playing a pivotal role within the home's management team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service.
Key Responsibilities:- Promote a warm and welcoming environment for residents, staff, and visitors.
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance and conversion of enquiries.
- Drive the occupancy and reputation of the Care Home as part of a community engagement team.
- Support resident and family feedback with a focus on customer care.
- Assist with the recruitment of home staff, completing employment new starter checks, and arranging inductions.
- Payroll preparation for home-based staff.
- Provide advice and guidance to employees on queries using HR tools and resources available.
- Ensure that all personal files are stored securely.
- Attend meetings and produce accurate notes and minutes where required.
- Ensure all rotas are complete.
- Manage safe contents, petty cash, and resident fund accounts.
- Update ad-hoc training, supervisions, and appraisals on staff records.
- Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications.
- Experience in a customer-facing role.
- Previous involvement in HR administration and recruitment.
- A high level of attention to detail and the ability to prioritise.
- Proficient user of Microsoft, specifically Word, Excel, and Outlook.
- CIPD qualification would be beneficial.
- £13.00 - £20.00 per hour (Part-time)
- Rewarding Excellence bonus, up to £500* for a Good or Outstanding CQC inspection.
- Unlimited access to our generous refer-a-friend scheme, earning up to £500* per referral.
- Access to a wide range of retail and leisure discounts at big brands and supermarkets.
- Free access to medical specialists, who are available for a second opinion if needed.
- Confidential and free access to counselling and legal services.
- Tax code review service, checking that you are on the right code and paying the right level of tax.
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK.
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