Administrative Support Coordinator

5 days ago


Crowmarsh Gifford, Oxfordshire, United Kingdom Barchester Healthcare Full time
Role Overview

Barchester Healthcare seeks a dedicated and experienced professional to join their team, playing a pivotal role within the home's management team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities:
  • Promote a warm and welcoming environment for residents, staff, and visitors.
  • Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance and conversion of enquiries.
  • Drive the occupancy and reputation of the Care Home as part of a community engagement team.
  • Support resident and family feedback with a focus on customer care.
  • Assist with the recruitment of home staff, completing employment new starter checks, and arranging inductions.
  • Payroll preparation for home-based staff.
  • Provide advice and guidance to employees on queries using HR tools and resources available.
  • Ensure that all personal files are stored securely.
  • Attend meetings and produce accurate notes and minutes where required.
  • Ensure all rotas are complete.
  • Manage safe contents, petty cash, and resident fund accounts.
  • Update ad-hoc training, supervisions, and appraisals on staff records.
  • Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications.
Requirements:
  • Experience in a customer-facing role.
  • Previous involvement in HR administration and recruitment.
  • A high level of attention to detail and the ability to prioritise.
  • Proficient user of Microsoft, specifically Word, Excel, and Outlook.
  • CIPD qualification would be beneficial.
Compensation and Benefits:
  • £13.00 - £20.00 per hour (Part-time)
  • Rewarding Excellence bonus, up to £500* for a Good or Outstanding CQC inspection.
  • Unlimited access to our generous refer-a-friend scheme, earning up to £500* per referral.
  • Access to a wide range of retail and leisure discounts at big brands and supermarkets.
  • Free access to medical specialists, who are available for a second opinion if needed.
  • Confidential and free access to counselling and legal services.
  • Tax code review service, checking that you are on the right code and paying the right level of tax.
  • Option to join our monthly staff lottery alongside thousands of colleagues across the UK.


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