Post Office Operations Director

3 days ago


Scarborough, North Yorkshire, United Kingdom WHSmith Full time
Job Overview

We are seeking a highly motivated and experienced professional to lead our Post Office team as a Post Office Operations Director in our Scarborough store. As part of WHSmith, you will have the opportunity to make a significant impact on customer satisfaction and business growth.


The successful candidate will have excellent leadership skills, with the ability to motivate and inspire a team of counter assistants to deliver exceptional customer service, meet business objectives, and ensure the security of cash and postal items.


Key Responsibilities:

  • Lead and develop a high-performing team to achieve business goals and objectives
  • Provide exceptional customer service, ensuring a positive experience for customers
  • Maintain a safe and secure environment, adhering to company policies and procedures
  • Collaborate with colleagues to drive business growth and improve customer engagement

What We Offer:

  • A competitive salary of £45,000 - £55,000 per annum
  • A comprehensive benefits package, including pension scheme and life insurance
  • Ongoing training and development opportunities to enhance your skills and career progression
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration

About You:

  • You hold a degree in Business Administration or a related field
  • You have at least 3 years of experience in a leadership role, preferably in retail or customer-facing industry
  • You possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • You are passionate about delivering exceptional customer service and driving business growth


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