Post Office Operations Director
3 days ago
We are seeking a highly motivated and experienced professional to lead our Post Office team as a Post Office Operations Director in our Scarborough store. As part of WHSmith, you will have the opportunity to make a significant impact on customer satisfaction and business growth.
The successful candidate will have excellent leadership skills, with the ability to motivate and inspire a team of counter assistants to deliver exceptional customer service, meet business objectives, and ensure the security of cash and postal items.
Key Responsibilities:
- Lead and develop a high-performing team to achieve business goals and objectives
- Provide exceptional customer service, ensuring a positive experience for customers
- Maintain a safe and secure environment, adhering to company policies and procedures
- Collaborate with colleagues to drive business growth and improve customer engagement
What We Offer:
- A competitive salary of £45,000 - £55,000 per annum
- A comprehensive benefits package, including pension scheme and life insurance
- Ongoing training and development opportunities to enhance your skills and career progression
- A dynamic and supportive work environment, with a focus on teamwork and collaboration
About You:
- You hold a degree in Business Administration or a related field
- You have at least 3 years of experience in a leadership role, preferably in retail or customer-facing industry
- You possess excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
- You are passionate about delivering exceptional customer service and driving business growth
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